Cancellation and Refund Policy – ​​On-site Purchases

This policy applies to transactions made through the website only.

Updated as of: 04.02.2026

1. To the extent that you have the right to cancel a transaction, in accordance with the terms of purchase of the product, the website regulations and/or the Consumer Protection Law 5741-1981 and the subsequent regulations pursuant thereto regarding the cancellation of a transaction, Kiddy Chic Marketing (2010) Ltd. (hereinafter: " the Company ") allows you to cancel a transaction made on its website, by means of a cancellation notice in any of the ways specified below and in accordance with the methods of communication detailed below:

(a) To the customer service hotline at 1-599-555-455 (ext. 1) Sunday through Thursday, between 10:00 AM and 3:00 PM.

(b) WhatsApp 03-9635923 Sunday to Thursday, between 10:00 AM and 3:00 PM.

(c) By email: info@kidichic.net

(d) On the company's website: by sending a cancellation notice form that appears on the page and is also available in the "Transaction Cancellation" tab on the main page of the website.

(e) Delivery of notices and items at the chain's warehouse located in Kafr Qassem (Industrial Area 2661), Sunday - Thursday between the hours of 9:00 AM and 3:00 PM.

(f) By registered mail to the company's offices at the address: Bar Kochba 4, Bnei Brak.

2. In the cancellation notice, please provide your full name, phone number, email address, and order number, in order to identify the transaction and the product(s) you wish to cancel. After receiving the notice, a site representative will contact you, with whom you will coordinate the method of returning the products.

3. Cancellation of a transaction carried out by the customer on the website can be given by delivering a cancellation notice by the customer to the company within the cancellation period - from the date of the transaction until 14 days from the date of receipt of the product or receipt of the document containing the transaction details - whichever is later. For the purpose of delivering the cancellation notice as stated, there is a dedicated tab on the company's website for leaving details for canceling a transaction.

4. Please note that a transaction carried out through the company's website is defined as a distance selling transaction in accordance with the definition found in Section 14C of the Consumer Protection Law.

5. Canceling an order before sending the products to the customer

As long as the order has not been sent to the customer via an external shipping company, the customer may cancel the order, in whole or in part, in accordance with the methods of communication detailed above. Cancellation of the order before the product or products are sent to the customer (before they leave the website's warehouses) will not be charged a cancellation fee.

6. Cancellation of an order after receipt of the items by the customer, which is not due to a product defect and/or non-conformity

(a) A customer may cancel the purchase transaction within 14 business days from the date of receipt of the item or from the date of receipt of a notification with the order details, whichever is later. The customer may return the items to the company's warehouses by the customer, at his own expense, and under his sole responsibility, or alternatively by courier. The company's customer service must be coordinated in order to coordinate the courier as stated.

(b) The return of the product by the customer will be made within 14 business days from the date of receipt to customer service at the company's warehouses, along with any additional product that the customer received following the transaction that was canceled, to the extent that it was received.

(c) It is clarified that a customer's right to cancel a transaction does not detract from the company's right to claim damages in the event of the return of products whose value has decreased as a result of a significant deterioration in their condition while they were in the customer's possession, including in the case of the return of a product that has been used, whose packaging has been opened or damaged, which has been damaged, which has been damaged, which has broken down and/or which has suffered any damage. Yes
The customer is asked, in order to avoid causing damage to the product, to refrain from using the product and return it without any defect and/or damage of any kind.

(d) The return of the consideration to the customer due to the cancellation of the transaction in accordance with the terms of this section will be carried out by the Company within 14 business days from the date of receipt of the returned item by the customer or the courier at the Company's warehouses, with a refund equal to the value of the portion of the transaction price paid by the consumer for the product.

(e) Such refund shall be in the amount of the transaction price actually paid (including all shipping fees charged by the customer) by the consumer for the returned product. The refund shall be made by crediting the payment method used to make the transaction and in the same manner as the charge was made, all subject to the instructions and procedures of the credit card company and/or the relevant payment method, which may affect the date of actual crediting of the consumer's account.

7. Cancellation of the transaction after receipt of the item by the customer, as a result of a defect and/or non-conformity and/or due to failure to deliver the product on time

(a) The customer must inspect the product immediately upon receipt.

(b) In any case where, in the customer's opinion, there is a defect in the product and/or a discrepancy between the product and its details as they appear on the website, the customer is requested to notify the company as soon as possible.

(c) The customer will be entitled to cancel the transaction within 14 business days from the date of receipt of the product or from the date of receipt of a notification with the order details, whichever is later. The cancellation notice that you provide to the company will be given in one of the ways specified above, and if necessary, a date for collecting the product will be coordinated, alternatively the customer may return the item to the company's warehouses as specified above.

(d) Upon receipt of the product and the notification of the cancellation of the transaction due to a defect, the Company will review the customer's complaint as soon as possible, and if it becomes apparent that there is a defect in the product and/or a discrepancy between the product and its details as they appear on the website and/or in the event of failure to deliver the product on the specified date, the customer will be entitled, within 14 business days from the date of receipt of the item at the Company's warehouses by the customer and/or by the courier, at his choice, to a refund, including shipping fees to the extent charged for the product, and without charging cancellation fees equal to the portion of the transaction price actually paid by the customer for the returned product.

Notwithstanding the above, and in accordance with the law, a person with a disability, a veteran citizen or a new immigrant may cancel a transaction, within four months from the date of its execution, from the date of receipt of the product or from the date of receipt of the order details document, whichever is later, provided that the engagement in the transaction includes a conversation between the Company and the customer as stated (including a conversation via electronic communication). The Company will be entitled to request from the above customer a certificate, as specified by law, proving that he is a person with a disability, a veteran citizen or a new immigrant, as the case may be.

8. Cancellation of the transaction by the company

The Company reserves the right to terminate at any time, at its sole discretion, the activity on the Site and/or cancel a purchase transaction made by a customer, including, but not limited to, in any of the following cases:

A. If the customer's credit card details and/or complete and/or correct details were not recorded in the system.

B. The customer provided incorrect details when making the purchase transaction and/or subsequently;

C. In any case where an action was violated or taken in violation of these Terms of Use or the other terms of use of the site and/or the law, as well as in any case where the customer committed an act that was deemed illegal and/or inappropriate and/or violated the provisions of the law directly or indirectly;

D. Due to an act or omission of the customer that causes or may cause harm to the company and/or anyone on its behalf and/or to the proper operation of the site and/or any other third party.

E. In any case where, in the opinion of the Company, the Customer intends to sell the products purchased by him through the Site to any third party. In this context, the Customer confirms and undertakes that he will not sell products he purchased on the Site to any third party.

F. In any case of a malfunction and/or delay in the supply chain that prevents and/or delays the arrival of the product on time or at all.

G. The customer did not come to the store to pick up the products ordered by him within 14 days.

H. In any case in which the Company is unable, due to “force majeure” as defined above, to properly manage the site, provide the customer with the products and/or meet its other obligations, including due to computer malfunctions, telephone system malfunctions, malfunctions in other communication systems, sabotage of any kind and a security incident.

I. In the circumstances as stated, the Company may cancel the transaction or offer the customer an alternative product of equivalent value, at its discretion and in accordance with the circumstances of the cancellation. If a sale is cancelled as stated, the Company shall not be responsible and shall not bear, in any event, any direct, indirect, consequential or special damage caused to the customer or a third party, including but not limited to damage due to the purchase of the product and/or service from a third party at a higher price.

J. In the event that an unusual and obvious typographical error occurs in the offer, whether in the price of the product or in the product description, or if it is discovered that a communication malfunction and/or technical problem has occurred.